In the following conditions, the “Seller” means Lacaze London Limited, and the “Buyer” means the person/company buying the product from the “Seller”.  These conditions shall apply to all contracts unless expressly varied in writing by the seller.  Any inconsistencies to the seller’s terms, offered on behalf of the buyer shall be assumed to be void unless accepted by the seller in writing. Payment of deposit, or email confirmation is deemed to be acceptance of the contract as set out in these terms and conditions.

1. Orders

Orders will be accepted and dealt with by payment made upon Pro-Forma Invoicing. Pro-forma invoices are valid for 31 days, goods should be re-ordered after that time, if still required.

2. Payment

a) A 50% deposit is required before the order can be processed. Full balance must be paid in cleared funds at least 3 working days prior to the scheduled delivery or collection date.

b) A 100% payment is required for orders under 3K (£) excluding VAT

c) Only bank transfer payments are accepted and should be made to the following account:

HSBC PLC; S/C: 40-07-14 Account: 61619705

d) For orders being exported outside the EU, it is deemed to be the buyer’s responsibility to claim VAT from the UK government.

e) The seller reserves the right to charge interest at 2% per month, or part thereof, over the ruling BOE base rate on all overdue invoices.

3. Delivery and Collection

a) Any delivery or collection date quoted is a genuine estimate and shall not be legally binding on the Seller. Scheduled deliveries will be rescheduled if the buyer fails to meet the payment terms under point 2.

b) Time of delivery or collection shall not be the essence of the contract. The seller will not be liable for any direct or indirect loss of profits or other financial loss or damage suffered by the buyer through any delay due to unforeseen circumstances outside of the control of the Seller or delay due to any rescheduling of delivery or collection.

c) In the event of the seller being unable to supply goods subsequently to receiving an order, the seller shall not be liable for any incidental or consequential losses arising. This includes pure economic loss, loss of profits, loss of business, depletion of goodwill and similar loss, costs, damages, charges or expenses caused directly or indirectly.

d) It is the Buyers responsibility to ensure items purchased can fit through internal and external access points including any passages, stairways, landings and doorways on the way to the destination room. The seller holds no liability for items not fitting in the premises and any rework or restocking fees will be payable by the buyer prior to final delivery.

e) For delivery purposes the seller can manufacture furniture for assembly on site in case there is restricted access to the buyer’s premises. It is vital however that the buyer gives the seller this information when placing the order as later changes to the design will be charged.

f) Every effort will be made to ensure that the goods ordered by the buyer arrive undamaged and without defect. Upon delivery or collection the buyer must sign the delivery/collection note. It is the buyer’s responsibility to check the items to ensure the goods delivered or collected are as ordered, the correct quantity and that they are of satisfactory quality. In the event of any discrepancy whatsoever, the buyer must notify the seller immediately upon delivery or collection by writing the discrepancy on the delivery note. Unfortunately writing “unexamined” or “unchecked” will not be acceptable. In the event that the delivery note remains unsigned, including delivery in absence of the client, the seller will take photographic evidence of the goods in situ and this shall be deemed as acceptance of the delivery by the client. If the item is damaged please retain the packaging. All claims for loss or damage must be made before the end of the next working day. In all events the limits of liability for any fault or defect shall not exceed the purchase price of the item.

g) Our delivery team will unpack your furniture, install it in the room of your choice and if you wish we will remove all packing materials from your home and recycle wherever possible. Old furniture can be taken away for additional charge depending on the volume.  Please request this service with the Seller at least 3 days in advance of the delivery date.

h) If the seller is unable, for whatever reason, to deliver the goods on the confirmed delivery date, the seller reserves the right to charge the buyer further for any subsequent deliveries.

4. Bespoke Orders

a) Acceptance of bespoke design must be confirmed in writing by the buyer, prior to the production of furniture. If the buyer is providing the seller with an image, the seller cannot guarantee an exact match unless the seller is provided complete technical drawings. Drawings produced by the seller for signing off may be chargeable.

b) Slight differences in dimensions may occur due to the materials within the build. If the furniture has to fit in a specific space please let the seller know at the time of ordering.

c) Products are all made to order so can only be returned if faulty, or not made to the specification agreed.

5. Cancellation

a) In the event that you cancel an order, the buyer will be responsible for all the costs incurred by the Seller up to the point of cancellation and the buyer will forfeit any deposit already paid.

b) All cancellations must be notified in writing.

6. Risk and Title

a) Risk of the goods shall pass to the buyer on delivery but goods shall remain the seller’s property until the goods are paid for in full. In the case of payment by cheque, this will be when the funds have cleared the seller’s account.

b) Until you become the owner of the goods you shall not sell the goods or part with possession of the goods.

c) The seller may, for the purpose of recovery, enter any premises where the goods are stored for the reason of repossession.

5. Guarantee

a) The seller guarantees the wooden frames of all upholstered manufactured furniture for 15 years from the date of delivery. The guarantee excludes normal wear and tear, any fillings, fabrics, legs and mechanisms. This guarantee is given in addition to and not in substitution of your statutory rights.

b) The seller will only replace like for like, the buyer cannot change any of the sizes, fillings or fabric. Upon a return, if a change is requested can be made at an extra cost, please request a quotation.

6. Storage

Balance payment is due once manufacture is completed. The seller will offer storage for up to 1 calendar month following the completion of manufacture of your order, free of charge. Thereafter the seller reserves the right to apply a discretionary charge for ongoing storage. This will be calculated at a rate of 2% of the total sold value of the goods (Inclusive of VAT) per calendar month, and pro-rata for any days or weeks within a monthly cycle, up to the date of delivery.

7. Fabrics

a) Any fabric supplied by the buyer must meet British Fire 1988/1989, 1993 and 2010 regulations.

b) If treatment is not possible, the seller can provide a barrier cloth inter-liner (depending on the location of use) if required. This service is chargeable.  It is the client’s responsibility to request the application of a barrier cloth to their order and must ensure that their fabric meets the current legislation in place when used with the latter.  It is also the client’s responsibility to notify the seller if requested barrier cloth should meet domestic or commercial use.

c) The seller reserves the right to reject any fabric supplied by the buyer, if deemed to be unsuitable for production. It is the buyers’ responsibility to provide the agreed quantity required.

d) It is the buyer’s responsibility to ensure the fabric is suitable for the use for which it is intended.

e) Some fabrics (such as silks and velvets) and leathers can be marked by the slightest touch. As all our furniture is handmade, the handling of fabric is unavoidable and therefore the seller cannot accept any responsibility or liability for the condition of these fabrics when used during manufacture.

f) As leather is a natural product, some of the hides may show natural marks or scars. Depending on the supplier, variation on both texture and colour may occur different from the samples the buyer looks at. The seller cannot be held responsibility for such markings that are visible on the final product. Sizes of hides may vary due to the nature of the product, this may result in additional costs, advisable on receipt of purchase from the supplier.

8. Site survey

The Seller offers a site survey service at a charge to inspect access and installation requirements. Charges should be requested upon booking. Charges will be notified for any furniture that will require sectional construction due to access. Any required installations must be notified to us in advance so that we can check suitability during site survey. Installations may carry a charge. We endeavour to produce a site report 48 hours after surveying.

9. Production

The seller only commence production once all fabrics are received, signed drawings and complete order information including any bespoke samples. It is the buyer’s responsibility to ensure availability and sufficient lead times. A prototype can be manufactured at a charge prior to production for client’s approval if required.

10. Customised finishes

If the chosen finish is not from the seller’s standard finish collection, we offer the closest match possible at a surcharge. Please note that due to the nature of different timbers, the result may vary (i.e. if a laminated sample is provided to us, an identical match cannot be guaranteed). A control sample is required for any bespoke matching purposes.